Online Students: Learn to Use a Filter With Your Communication

Online students rely upon written instead of verbal communication for the most part and because they had access to their class virtually any time day students are able to communicate whenever they want to. While online communication allows students to send messages quickly that advantage is often overshadowed by messages and discussion post that are sent or posted without consideration of how the message may be received or perceived. And most of the time there is not an option available for students to delete a message posted in the classroom or recall an email. As an online instructor I've been surprised with some of the messages posted in class and emails received from students that had no thought or consideration as to whether or not the message being communicated was appropriate. From my experience it is becoming more commonplace that students' communication is done without consideration of the tone, which at times may be perceived as being aggressive, hostile, or not suitable for an academic environment. This can result in damaged relationships with their instructors or other students, and it may also warrant disciplinary action if the student code of conduct has been violated. This is also why students must learn to develop a filter for their communication. Forms of Communication Communication is a vital part of the interaction students have in an online classroom. This includes discussion question posts that the entire class is involved with and emails that are sent to their instructors or other students when it is appropriate to do so. Anonymity is the primary characteristic of online communication because there is a name provided without any physical representation. Over time it is possible for those messages to begin to feel as if they aren't real in a sense and as a result any thought about appropriateness is minimized if those messages are communicated quickly. While you aren't present to discuss these messages they represent you and every one of them establishes your image. And whether or not you are present you are still held accountable for the content of that communication. Why Does a Filter Matter? Students are working within an academic environment and professionalism is expected. For example, you owe your instructors a level of respect whether or not you like them. This means that you do not have a right to say whatever you like when you communicate with them, without any consequences. Anonymity is not a valid excuse to say whatever you like and as a reminder, there is a code of conduct in place. It is okay to feel emotions but it is not acceptable to state them in a highly emotional manner. Another instance when a filter comes in handy is during email exchanges with your instructors. I have found that when email exchanges become prolonged, the back and forth nature of the process tends to be challenging for students to get their point across and maintain a proper tone. Learn to express yourself clearly and concisely so you can avoid losing control of the communication. Tools to Develop a Filter A filter is the step that should be taken between what you initially plan to communicate and the actual message that is sent by email or posted. Before you communicate your thoughts take time to write them out and during that brief pause consider if it needs to be edited. It is helpful to read the message out loud to determine if it can be interpreted in more than one way and how the tone of that message may be perceived. In other words, is the message appropriate and professional? Another technique is to approach the message you want to communicate from an objective (logical, rational) rather than a subjective (emotional) point of view. The question you should ask yourself, especially if you are feeling strong emotions, is this: Can you say it better? Alternate Forms of Expression Since the primary form of communication in an online classroom is the written word it becomes extremely important to take time before reacting immediately or posting without giving your messages additional thought. This means that you need to decide what should be expressed and how you will do so. For example if you are unhappy with a grade or the feedback you received from your instructor, don't send an email and make demands or express your anger. Instead ask for assistance, clarification, and resources that can help you improve. Asking a question is always more effective in the long run rather than making demands. If it any time you are uncertain about a message you want to communicate or something you have read that another student has posted, ask for assistance from your instructor. You can also try the traditional form of communication and ask to talk to your instructor by phone. This will be good for your relationship and also allow you to express yourself appropriately. The Impact of Proper Communication When you are communicating in an effective manner you are in control of what you are going to express. You are then able to establish credibility and a positive image, along with developing productive working relationships and meaningful interactions. This applies to all forms of communication, which includes the end of course surveys. Those surveys are not a time to retaliate but instead you can state your views and feedback objectively. By learning to control your emotions and communicating appropriately you are also gaining a skill that will be of benefit in your career where professional communication is also expected. The creation of a filter is not a complex process but one that is intended to help you communicate appropriately.